SilverCloud Sign-up

Before we begin, please note:

• This program is for people aged 15 years and over.
• Everything you do on SilverCloud will be shared with your coach and will stay confidential unless you or someone else is at risk of harm, with these exceptions .

Please note, for safety reasons, confidentiality cannot be kept if your coach believes:

1. there is a physical danger to you or others;
2. action may be necessary to protect you or others from harm;
3. abuse or neglect of a child must be reported for child protection;
4. or if there is another legal requirement to provide information to others.

The following is a list of everything that is shared with your coach:

• Information about logins (how many, time of most recent login, etc.)
• Pages viewed
• Tools used, and text entered
• Journal entries, comments and the date they were made
• Answers to the Reflection section on the Summing Up pages
• Key Messages
• Any Daily Practice goals set (including updates of when done)
• Your profile
• Your backup and support network

Your coach is there to help you get the most from the program and the above information will enable them to support you more effectively.

• To give you the best experience with SilverCloud, we store and manage some of your information in keeping with our  privacy practices.

SilverCloud takes your privacy and security very seriously, and we carefully consider any information we collect or store. We only collect information that:

• you enter directly;
• is provided about you by your SilverCloud coach;
• is collected automatically when you use the program.

Details such as which pages you view and when help us personalize the experience and improve the program.

At any time, you can ask to remove content you have added. Ask us how to do this by emailing dataprotection@silvercloudhealth.com.

If you would like to know more, read our privacy policy by visiting the help centre. Or by using the link at the bottom of every page.

• SilverCloud is not an emergency service as your supporter can’t respond to you in real-time. If you need urgent help please speak to someone now.

If you are distressed or experiencing despair, try to speak to somebody now.

Is there a family member or a friend you could call?

If you or anyone else is in danger or at risk of harm, call 9-1-1.

For more contact information, visit the help page.

To commit to getting the most out of your program, please read this contract .

I understand and agree